Patient Service Representative- Columbus Endocrinology

Central Ohio Primary Care; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Central Ohio Primary Care seeks a patient access specialist to provide outstanding service from arrival to departure. You will greet patients, verify insurance, collect payments, schedule follow-ups, and coordinate with clinical staff to ensure smooth visits.

The role requires strong communication, HIPAA knowledge, data entry skills, and the ability to multitask in a fast-paced healthcare office in Columbus, OH. Monday-Thursday 8:00am-4:30pm, Friday 8:00am-4:00pm; Full-time benefits eligible.

Qualifications

• High school diploma or GED required, or at least six months of healthcare or customer service experience.
• Strong interpersonal and verbal communication skills.
• Excellent organizational and written communication abilities.
• Ability to multitask, prioritize, and respond to patients promptly.

Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate... Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• EPIC Duties

Skills

Customer service

Communication skills

HIPAA knowledge

Data entry

Microsoft Office

EHR systems

Education

High School diploma or GED

Tools

EPIC

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Thursday - 8:00am-4:30pm, Friday - 8:00am-4:00pm
• Columbus, OH

Essential Duties and Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escal... Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• EPIC Duties

Qualifications

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience
• Required: Valid Driver License and reliable transportation

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)