Patient Service Representative

Akron Children's; Lorain (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's in Lorain, OH is seeking a Patient Service Representative to handle front desk responsibilities, including greeting patients, scheduling, co-pays, and HIPAA compliance. This full-time, onsite role supports patient experience and financial operations.

Candidates should have a high school diploma and experience in a general office setting; healthcare experience and MS Office proficiency are preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Healthcare environment experience preferred.
• Experience with scheduling systems preferred.

Responsibilities

• Greets patients and families; provide prompt, caring responses.
• Performs visit preparation, co-pay collection and patient tracking.
• Schedules visits or diagnostic tests following hospital procedures.
• Manages third-party payors and co-pay collections.
• Fulfills routine clerical tasks: faxing, copying, filing, mailings, phone calls.
• Maintains front desk inventory and communicates needs to staff.
• Ensures smooth office operation and waiting area appearance.
• Participates in cross-coverage of clerical tasks.
• Adheres to HIPAA requirements.
• Performs other duties as required.

Skills

Interpersonal skills

Organizational skills

Communication

Math for copays

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite