Patient Service Representative - Surgical Services

Akron Children’s Hospital; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children’s Hospital is seeking a Patient Service Representative to provide comprehensive business, financial and appointment-related services onsite. The role emphasizes visit preparation, patient arrival/departure, copay collection and delivering a positive patient experience.

Responsibilities include greeting patients, scheduling visits, handling billing tasks, HIPAA compliance and supporting front desk operations with strong organizational skills.

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Healthcare environment experience preferred.
• Experience with scheduling systems preferred.

Responsibilities

• Greet and assist patients and families with prompt, caring responses.
• Handle point-of-service duties including visit prep and copay collection.
• Schedule patient visits and diagnostic testing.
• Manage third-party payors and copay collections.
• Maintain front desk inventory and office communications.
• Ensure HIPAA compliance and secure handling of information.
• Support cross-coverage and maintain office organization.
• Keep waiting area tidy and department appearance.

Skills

Interpersonal communication

Organizational skills

Customer service

Phone communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite