Patient Service Representative

Akron Children's; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to support front desk operations, patient arrival and departure processes, and payment handling to ensure a positive patient experience.

This full-time onsite role requires strong organizational skills, familiarity with medical terminology, and proficient use of Microsoft Office and scheduling systems to coordinate visits and diagnostics effectively.

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Experience in a healthcare environment preferred.
• Experience using scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and prioritization.
• Basic math to process co-payments.

Responsibilities

• Greet patients and families, respond promptly and compassionately.
• Perform front desk duties including visit prep and co-pay collection.
• Schedule patient visits or diagnostic testing per procedures.
• Manage third-party payors and co-pay collections.
• Maintain office tasks: faxing, copying, filing, mailings, messages.
• Ensure front desk inventory and department appearance.
• Support cross-coverage and HIPAA compliance.
• Assist with miscellaneous duties as needed.

Skills

Interpersonal skills

Scheduling

HIPAA compliance

Microsoft Office

Medical terminology

Organizational skills

Co-pay collection

Customer service

Phone communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling system

Electronic Medical Records (EMR)

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Full-time, 40 hours/week
Days Variable Schedule
Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Full Time
FTE: 1.000000
Status: Onsite