Patient Service Representative

Akron Children's; New Philadelphia (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's seeks a Patient Service Representative to deliver comprehensive front-desk services, including visit prep, patient arrival, payments, and creating a positive patient experience.

This full-time onsite role supports scheduling, co-pay collection, HIPAA compliance, and coordination with care teams to ensure smooth operations.

Qualifications

• Education: A high school diploma or equivalent is required.
• Experience in clerical or administrative duties is preferred.
• Microsoft Office experience (Outlook, Excel, Word) is required.
• Healthcare experience is preferred.
• Ability to communicate effectively with patients and families.
• Knowledge of medical terminology is preferred.
• Strong organizational skills; basic math for co-pay processing.

Responsibilities

• Greet patients and families, provide prompt, caring responses.
• Perform visit preparation, co-pay collection and patient tracking.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collection of co-pays.
• Handle general office duties: faxing, copying, filing, mailings, messages.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by prioritizing workload and deadlines.
• Ensure department appearance and HIPAA compliance.
• Participate in clerical cross-coverage as needed.

Skills

Interpersonal skills

Customer service

Communication skills

Education

High school diploma

Tools

Outlook

Excel

Word

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Full-time, 40 hours/week

Days: Variable Schedule

Location: Onsite

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.


• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.


• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.


• Manages third-party payors and collection of co-pays.


• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.


• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.


• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.


• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.


• Participates in clerical and administrative cross coverage efforts as needed.


• Ensure HIPAA compliance is followed.


• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.


• Experience working in a healthcare environment is preferred.


• Experience in computerized scheduling system preferred.


• Knowledge of medical terminology preferred.


• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.


• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.


• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.


• Certification: None.


• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.


• Years of experience supervising: None.

Contract Details

• Full Time


• FTE: 1.000000


• Status: Onsite