Patient Service Representative/RMG

Rush Copley Medical Center; Aurora (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Rush Copley Medical Center seeks a Practice Patient Service Representative to warmly greet patients, process check-in/check-out, respond to inquiries, and schedule appointments. The role supports a seamless patient experience in a dynamic clinic setting.

Requirements include a high school diploma or equivalent, with some college preferred, and familiarity with practice management software and Microsoft Office. Strong organizational skills and attention to detail are essential.

Qualifications

• Must have high school diploma or equivalent; some college preferred.
• Experience with practice management/medical billing software is desirable.
• Proficiency in Microsoft Word and Excel is required.

Responsibilities

• Greet patients, check in/out and ensure accurate information capture.
• Answer incoming calls and respond to general patient requests.
• Schedule patient appointments and manage follow-up communications.

Skills

Excellent organizational skills

Detail oriented

Education

High school diploma or equivalent

Some college

Tools

Microsoft Office Suite (Word & Excel)

Practice management / medical billing software

Job description

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.

Position Requirements

• Education and Previous Experience
• High school diploma or equivalent required. Some college preferred.
• Hardware/Software Experience
• Practice management/medical billing computer programs.
• Microsoft Office Suite (specifically Word and Excel)
• Other Characteristics
• Excellent organizational skills
• Detailed oriented
• Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)