Patient Service Representative I

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) in Phoenix, AZ seeks a friendly Patient Services Representative to join our front-desk team. You will greet patients, collect copays, verify insurance, and manage appointment flow with courtesy and accuracy.

The role requires basic typing, familiarity with office equipment, and the ability to handle multiple phone lines while maintaining HIPAA confidentiality. A High School diploma or GED and at least six months of medical receptionist experience are

Qualifications

• Excellent patient care skills and empathy.
• Basic typing and keyboarding with basic computer use.
• Strong organizational abilities and multi-tasking.
• Knowledge of HIPAA and confidentiality.

Responsibilities

• Greet patients and families in a courteous, professional manner.
• Collect payments and co-payments at time of exam.
• Schedule Walk-in, STAT, and Same Day Appointments.
• Manage cancellations and confirm next day appointments.
• Assist with patient paperwork and chart assembly.

Skills

Patient care

Typing

Interpersonal skills

Phone etiquette

Education

High school diploma or GED

Job description

Ensure efficient and professional telephone communications.

• Collects payments and co-payments for all services at time of the patient’s exam.
• Demonstrates courtesy and helpfulness towards patients and their families.
• Scheduling Walk-in, STAT, and Same Day Appointments.
• Cancelling/Re-Scheduling No Show and incomplete exams as well as confirming next day appointments.

• Escorts and directs patients to dressing rooms and lockers for changing into exam gowns.
• Prints out all patient paperwork and assembles patient’s charts on behalf of Rad Technologists.
• Demonstrate cooperative, positive and professional patient care and customer service.
• Demonstrates commitment to organizational goals.
• Attend all mandatory in-services and training.
• Verify and process patient benefits/responsibilities for upcoming appointments.
• Confirm next day appointments.
• Other duties as assigned

EDUCATION

High school diploma/GED equivalent is required.

Experience

• Minimum of six months experience as a medical receptionist.
• Experience with customer service and multi-phone lines and knowledge of proper phone etiquette.

Patient Services Representative (PSR)

Requirements

The job holder must demonstrate current competencies for job position.

KNOWLEDGE

Understanding of HIPAA with the ability to maintain confidentiality of information.

Skills

• Must demonstrate excellent patient care skills.
• Basic typing and keyboarding skills, with a familiarity of computers and general office equipment.
• Strong organizational and interpersonal skills.

Abilities

• Ability to understand basic medical terminology.
• Ability to prioritize responsibilities and work independently as need