Patient Service Representative

Rush Copley Medical Center; Aurora (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Rush Copley Medical Center is seeking a dedicated Patient Service Representative to ensure an exceptional patient experience from check-in to check-out. You will promptly answer calls, address general requests, and efficiently schedule appointments.

Strong communication and organizational skills are essential, with a focus on accuracy, documentation, and adaptability in a fast-paced environment. Bilingual Spanish is considered a plus, supporting diverse patient needs.

Qualifications

• Requires a high school diploma or equivalent; some college preferred.
• Experience with practice management and medical billing programs is expected.
• Proficient in Microsoft Word and Excel; strong written and verbal communication skills.
• Ability to adapt to changes and manage multiple tasks efficiently.

Responsibilities

• Greet patients, check in and check out to ensure an exceptional visit experience.
• Answer incoming calls, respond to general requests, and take messages.
• Schedule patient appointments and document conversations and actions taken.
• Maintain accuracy in patient records and support collections-related procedures.

Skills

Excellent communication

Excellent organizational skills

Detail oriented

Ability to set priorities

Document conversations and actions

Flexible; adaptable to change

Bilingual Spanish (a plus)

Education

High school diploma or equivalent

Some college

Tools

Practice management software

Medical billing software

MS Word

MS Excel

Job description

Position Summary

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.

Position Requirements

Education and Previous Experience

• High school diploma or equivalent required. Some college preferred.

Hardware/Software Experience

• Practice management/medical billing computer programs.
• Microsoft Office Suite (specifically Word and Excel)

Other Characteristics

• Excellent oral/written communication skills
• Excellent organizational skills
• Detailed oriented
• Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
• Flexible; able to adapt to change
• Bilingual (Spanish) capabilities a plus