Patient Service Representative (PSR) - Infusion Clinic - Part-Time

Advocate Aurora Health; Park Ridge (IL); Vor Ort; USD 18.000 - 23.000; Teilzeit

Zusammenfassung

Advocate Medical Group in Park Ridge, IL, part of Advocate Health, is seeking a Patient Service Representative to support providers, connect with patients, and help ensure a compassionate, efficient visit experience.

Schedule: 20 hours per week, Mon–Fri 8:00 am–4:30 pm, with alternating two eight-hour shifts one week and three eight-hour shifts the next. You will handle patient services, billing information, and medical records to keep the ambulatory care team running smoothly.

Qualifikationen

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Aufgaben

• Support providers and connect with patients to ensure a seamless, compassionate experience.
• Handle patient scheduling, tests, procedures, and information requests.
• Assist with billing information entry and timely medical records.

Kenntnisse

Customer service experience

Difficult callers/patients

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Where You Will Work:

AdvocateMedical Group (AMG) is part ofAdvocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’reLooking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficultcaller/customers/patients.

WhatYou’llDo:

Schedule:20 hours a week. Monday - Friday from 8:00 am- 4:30 pm; One week of the pay period would be two eight hour shifts and the next would be three eight hour shifts.

As aPatient Service Representative (PSR),you’llplay a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer andaccuratefollow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group foraccurateandtimelymedical records.

About This Location:

Park Ridge

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Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment,and ina crowdedor closely sharedworkspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift upto 35 pounds without help.For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.