Patient Service Representative (PSR) - Per Diem - Behavioral Health Clinic

Advocate Aurora Health; Park Ridge (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

Advocate Health's Advocate Medical Group seeks a Patient Service Representative in Park Ridge, IL for a per diem role in a Behavioral Health office. You will work 7:30 am to 5:00 pm supporting providers and patients to ensure a compassionate, seamless experience.

You will handle patient scheduling, billing information, referrals, and inquiries while upholding medical records standards within the ambulatory care team.

Qualifications

• High school diploma or equivalent required.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• As a Patient Service Representative (PSR), you will support providers, connect with patients, and help ensure a seamless, compassionate experience.
• Provide efficient, high-quality service to patients for appointments, tests, referrals, and billing information.
• Assist with accurate and timely medical records and billing information as part of the ambulatory care team.

Skills

Customer service

Communication

Conflict resolution

Education

High school diploma or equivalent

Job description

Where You Will Work:

AdvocateMedical Group (AMG) is part ofAdvocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’reLooking For:

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficultcaller/customers/patients.

WhatYou’llDo:

Schedule:Per Diem position for our Behavioral Health office in Park Ridge, IL between the office hours of 7:30am-5:00pm.

As aPatient Service Representative (PSR),you’llplay a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer andaccuratefollow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group foraccurateandtimelymedical records.

About This Location:

Park Ridge

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Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment,and inacrowdedor closely sharedworkspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Mustlift upto 35 pounds without help.For patient lifts of over 35 pounds, or when patient is unable toassistwith the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.