Patient Service Representative (PSR) - Family Medicine Clinic

Advocate Health; Chicago (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Advocate Health in Chicago, IL is seeking a Patient Service Representative (PSR) to support our ambulatory care team. You will engage with patients, schedule appointments, and help connect them with the care they need, while playing a vital role in a collaborative clinic environment.

The role emphasizes accurate registration, billing at the point of service, and maintaining precise medical records, with a focus on delivering compassionate service to patients and families.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Scheduling: Monday–Friday 8:30–5:00 with Saturday/Sunday rotation.
• Assist providers and patients, ensuring a seamless, compassionate experience.
• Billing: collect payments and enter accurate billing information at the point of service.
• Medical records: maintain accurate and timely patient records.

Skills

Customer service experience

Scheduling knowledge

Billing basics

Education

High school diploma or equivalent

Job description

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding,registrationand billing. Maximize revenues by collecting payment at time of service and enteringaccurateand up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.Assistsclinical staff inmaintainingaccuratemedical records.

Where You Will Work

AdvocateMedical Group (AMG) is part ofAdvocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’reLooking For:

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficultcaller/customers/patients.

WhatYou’llDo:

Scheduling: Monday- Friday 8:30- 5pm closing on a Tuesday 7pm must be able to work Saturdays and some Sundays Rotating 8-1pm

As aPatient Service Representative (PSR),you’llplay a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer andaccuratefollow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group foraccurateandtimelymedical records.

Location:

Chicago, IL - 5304 N Broadway St

Your feedback matters.

Everyteammate’svoice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment,and inacrowdedor closely sharedworkspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Mustlift upto 35 pounds without help.For patient lifts of over 35 pounds, or when patient is unable toassistwith the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.