Patient Service Representative (PSR)

Tenet Healthcare; Buckeye (AZ); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Abrazo Buckeye is seeking a non-exempt medical office front desk professional to support physician practice operations. Responsibilities include greeting patients, handling calls, scheduling, insurance verification, and patient enrollment in the patient portal.

The role emphasizes accuracy in demographics, collections, and data entry, with a $500 sign-on bonus for new hires. High school diploma or GED and 1 year of customer service experience are required.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience, preferably in healthcare.
• Friendly, professional demeanor with strong organizational skills.

Responsibilities

• Greet patients entering the practice.
• Answer phones and schedule appointments.
• Check in patients, verify demographics and insurance in the EHR.
• Check out patients and assist with referrals and scheduling.
• Collect co-pays and post charges.
• Explain the patient portal and assist with enrollment.
• Perform additional duties as needed.

Skills

Customer service

Phone handling

Data entry

Communication

Education

High school diploma/GED

Tools

Electronic health record (EHR) system

Job description

$500 sign on bonus! Abrazo Buckeye

A non-exempt medical office position responsible for front office processes in physician practice

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan and the Corporate Compliance Program.

Greets patients entering the practice.

Manages office communications, including answering phones, making, confirming, and rescheduling patient appointments.

Checks in patients, collects accurate patient demographics, verifies insurance, and enters data into the electronic system.

Checks out patients and assists them with referral processing and scheduling.

Collects co-pays and posts charges.

Processes charge entry and patient balances.

Distributes information to patients regarding office policies, procedures, and practice information.

Explains the patient portal and assists with patient enrollment.

Performs additional responsibilities as needed.

Education : High school diploma/GED

Experience : One year customer service experience, preferably in a hospital or physician office setting.

Sign on bonus is for new hires only!

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