Patient Service Representative (PSR)

Tenet Healthcare; Harlingen (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Tenet Healthcare is seeking a non-exempt Medical Office Front Desk Clerk to greet patients, answer phones, schedule and confirm appointments, verify insurance, and assist with referrals and payments.

This role supports the practice by handling check-in/check-out tasks, data entry, patient portal enrollment, and ongoing patient information dissemination while adhering to HIPAA and Tenet policies.

Qualifications

• High school diploma or GED required; medical office assistant program preferred.
• Two years of customer service experience, ideally in a medical office setting.
• Knowledge of HIPAA and privacy requirements is advantageous.

Responsibilities

• Greet patients entering the practice and answer office phones; schedule, confirm, and reschedule appointments.
• Check in patients, collect demographics, enter data into the electronic system, and verify insurance.
• Assist in check-out, referrals, and scheduling processes for patient visits.
• Collect co-pays and post charges; perform charge entry and balance processing.
• Explain and enroll patients in the patient portal and provide information about the practice.
• Distribute office policies and information to patients as needed.
• Maintain accurate records and ensure smooth flow of front desk operations.

Skills

Front desk

Customer service

Data entry

Phone etiquette

HIPAA compliance

Education

High school diploma/GED

Medical office assistant program (preferred)

Job description

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice.

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.

Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.

Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.

Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

Assists in checking out patients and assists them with referral processing and scheduling process

Collects co-pays and posts charges.

Charge entry and patient balance processing.

Distributes information to patients regarding office policies, procedures, information about the practice, etc.

Explain and enroll patients in the patient portal.

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

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