Bilingual Patient Service Representative (PSR) - Urology

Tenet Healthcare; San Antonio (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Tenet Physician Resources in San Antonio is seeking a front office Medical Office Assistant for the physician practice. You will greet patients, answer phones, schedule appointments, verify insurance, and enter data into the electronic system.

This non-exempt role also handles check-in/check-out, collects co-pays, and posts charges. Education includes a high school diploma/GED, with completion of a medical office assistant program preferred.

Qualifications

• High school diploma or GED required; medical office assistant program preferred.
• Certification in healthcare management/administration preferred.
• Two years of customer service experience, preferably in a medical office setting.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones, make, confirm, and reschedule appointments as needed.
• Check in patients, collect demographics, enter data into the electronic system, and verify insurance.
• Assist in checking out patients and processing referrals and scheduling.
• Collect co-pays and post charges; perform charge entry and patient balance processing.
• Distribute information about office policies and procedures.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Phone handling

Data entry

Insurance verification

Appointment scheduling

Billing & payments

HIPAA compliance

Education

High school diploma or GED

Medical office assistant certificate

Tools

EHR systems

MS Office

Job description

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice

Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.

• Greet patients entering the physician practice.


• Answer office phones, making, confirming, and rescheduling appointments when necessary.


• Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance.


• Assist in checking out patients and assist them with referral processing and scheduling.


• Collect co-pays and post charges.


• Perform charge entry and patient balance processing.


• Distribute information to patients regarding office policies, procedures, and information about the practice.


• Explain and enroll patients in the patient portal.

Education: High school diploma/GED required with completion of medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!