Patient Service Representative (PSR)

Tenet Healthcare; Memphis (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Tenet Healthcare is seeking a non-exempt medical office front desk assistant in Memphis to manage patient intake and office flow. You will greet patients, answer calls, schedule appointments, and help with referrals and enrollment in the patient portal.

The role requires a high school diploma (GED) with preferred medical office assistant training and potential certification in healthcare management. Sign-on bonus available for new hires.

Qualifications

• High school diploma or GED required; completion of medical office assistant program preferred.
• Healthcare management/administration certification preferred.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones, schedule and confirm appointments, and reschedule as needed.
• Check in patients and collect demographics; enter data into electronic system; verify insurance.
• Assist in check-out, referrals, and scheduling processes.
• Collect co-pays and post charges; handle charge entry and patient balances.
• Distribute information on office policies and the practice; explain and enroll patients in the patient portal.

Skills

Customer service

Front desk operations

Phone etiquette

Insurance verification

Education

High school diploma or GED

Medical office assistant program completion preferred

Tools

EHR systems

Job description

$500 Sign on Bonus

A non-exempt medical office position responsible for front office processes in the physician practice

Job Duties

• Greeting patients entering the physician practice
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges
• Charge entry and patient balance processing
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal

Education

• High school diploma/GED required with completion medical office assistant program preferred

Certification

• Prefer healthcare management/administration certification

Experience

• Two years of customer service experience, preferably in a medical office setting

Sign on bonus is for new hires only!

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