Patient Service Representative (PSR) - Neuro

Tenet Healthcare; Harlingen (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Tenet Healthcare is seeking a front office associate for its physician practice in Texas. The role handles patient check-in/out, appointment scheduling, data entry, and insurance verification. A sign-on bonus is offered for new hires.

Responsibilities include greeting patients, answering phones, collecting co-pays, and guiding patients through referrals and the patient portal. Requires a high school diploma or GED; medical office program preferred; two years of customer service in a medical

Qualifications

• High school diploma or GED required; medical office program preferred.
• Two years customer service experience, ideally in a medical office.
• Healthcare-related certification is desirable.

Responsibilities

• Greet patients entering the physician practice and answer phones.
• Schedule, confirm, and reschedule appointments; check-in and check-out patients.
• Verify demographics and insurance; collect co-pays and post charges.
• Enter data into the electronic system; assist with referrals and portal enrollment.
• Explain and enroll patients in the patient portal; distribute policy information.

Skills

Front desk

Patient check-in

Phone handling

Data entry

Insurance verification

HIPAA compliance

Education

High school diploma/GED

Medical office assistant program

Healthcare management certification

Tools

EHR system

Billing software

Job description

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice.

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.

Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.

Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.

Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

Assists in checking out patients and assists them with referral processing and scheduling process

Collects co-pays and posts charges.

Charge entry and patient balance processing.

Distributes information to patients regarding office policies, procedures, information about the practice, etc.

Explain and enroll patients in the patient portal.

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

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