Patient Service Representative - Physical Therapy - Polaris

Central Ohio Primary Care Physicians,Inc; Westerville (OH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Benefits eligible

Zusammenfassung

Central Ohio Primary Care Physicians, Inc in Westerville, OH, is hiring a Patient Service Representative to welcome patients, register them, verify insurance, collect copays, and schedule visits. This full-time role collaborates with clinical staff to ensure a smooth patient experience across in-person and telehealth visits, while maintaining HIPAA privacy and accurate data entry.

Proficiency with EHR systems and Microsoft Office is preferred, and strong interpersonal skills are essential for

Qualifikationen

• High School diploma or GED required.
• Prefer 1 year of healthcare administrative experience.
• Knowledge of HIPAA and patient privacy.

Aufgaben

• Greet patients and complete check-in procedures, including data entry and insurance verification.
• Coordinate with clinical staff to meet patient and office needs.
• Collect copays, deductibles, and outstanding balances.
• Answer calls and emails; schedule appointments and send reminders.
• Maintain confidentiality and comply with HIPAA requirements; support clerical tasks.

Kenntnisse

Interpersonal skills

Verbal communication

Organizational skills

HIPAA knowledge

EHR proficiency

Microsoft Office

Time management

Ausbildung

High School diploma or GED

Tools

Microsoft Office

EHR systems

Jobbeschreibung

Patient Service Representative - Physical Therapy - Polaris

Job Category: Clerical

Requisition Number: PATIE005320

Locations

Showing 1 location

Westerville, OH, USA

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Thursday - varying shifts within 7:00am-6:30pm, Friday - 7:00am-3:00pm
• Westerville, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.