Patient Service Representative - Podiatry

Summit Medical Group; Piscataway Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a physician-led network that prioritizes patient care and community connection. As a Patient Service Representative, you'll play a vital role in ensuring patient satisfaction while managing administrative tasks in a fast-paced environment. This position requires strong interpersonal skills and the ability to thrive independently. With a commitment to simplifying health care, this opportunity offers a supportive atmosphere where your contributions matter. Be part of a dedicated team focused on delivering high-quality care and improving patient experiences every day.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Savings Plan

Disability Insurance

Life Insurance

Qualifications

• Previous experience as a Patient Service Representative preferred.
• Ability to communicate effectively in English, both orally and in writing.
• Knowledge of medical office and terminology preferred.

Responsibilities

• Greets visitors and maintains efficient patient flow.
• Handles phone calls and schedules appointments accurately.
• Processes insurance verifications and updates patient information.

Skills

Customer Service

Communication Skills

Organizational Skills

EHR Proficiency

Medical Terminology

Education

High School Graduate or GED

Associate Degree

Tools

Standard Office Technology

Practice Management System

Job description

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Patient Service Representative (PSR) serves as a key member on a multidisciplinary team contributing to the daily activities of the medical office team-based care, performing a variety of administrative duties to assist the Care Team with providing patients with the highest standards of medical care and a positive customer service experience. Under the direction of the Primary Care Provider, Clinical Practice Manager and Office Supervisor, this highly motivated individual works to ensure patient satisfaction and efficient operations, is passionate about patient care, possess strong interpersonal skills, and can function independently. The ideal candidate will be motivated, energetic, and an empathetic communicator who is passionate about delivering the highest quality of care. This opportunity offers an excellent salary, great benefits as well as the ability to be part of a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.

Essential Job functions:

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

Informs patients of delay in physician schedules, assists with patient comfort while delayed.

Update’s patient care team in the EHR to reflect accurate PCP

Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.

Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.

Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Update’s patient information including demographics, insurance, HIPAA forms and financial waivers.

Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.

Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.

Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.

Completes referrals according to departmental guidelines and properly enters into the appropriate system.

Enroll patients in patient portal

Performs screenings as applicable

Arrange specific patient services such as ASL interpreter, needed transportation

Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Actively participates in pilot programs

Performs patient outreach for AWV’s, quality lists

Manages Department Staff Inbox

Completes letters as assigned (no-show/late cancellation, return to work/school)

General Job functions:

Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.

Demonstrates the ability to adequately follow downtime procedures.

Other job duties as required.

Education, Certification, Computer and Training Requirements:

High School Graduate or GED required. Associate Degree preferred.

Previous PSR experience preferred.

Ability to communicate in English, both orally and in writing.

Must have excellent customer service skills.

Must have the ability to organize and perform multiple tasks in a timely manner.

Knowledge of medical office and terminology preferred.

Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.

Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel:

Ability to commute to satellite offices as needed.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/ .

About the company

Summit Medical Group one of the largest physician owned multispecialty medical practices in the country. In addition to its 250,000-square-foot main campus, the Group has 67 satellite offices in central and northern New Jersey. It employs more than 600...