Customer Service Representative - Onsite or Remote

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in financial services is seeking dedicated individuals for a customer service role. This position offers a competitive starting salary, extensive training, and opportunities for career advancement. Ideal candidates will possess bilingual skills in English and Spanish, ensuring effective communication with a diverse clientele. With a commitment to customer satisfaction and a professional approach, you'll thrive in a supportive environment that values growth and flexibility. Join a team that prioritizes your development and offers comprehensive benefits, including medical coverage and a 401(k) match.

Benefits

Comprehensive benefits package

Full medical coverage

Free dental and vision

401(k) with dollar-for-dollar match

Flexible scheduling

Extensive paid training program

Qualifications

• Bilingual skills in English and Spanish are essential for this role.
• Strong communication and customer service skills are required.

Responsibilities

• Answer inbound calls regarding products and services.
• Ensure customer satisfaction with a professional demeanor.

Skills

Bilingual skills (English and Spanish)

Strong communication skills

Customer satisfaction commitment

Problem-solving skills

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Salary starting at $17.00 to $18.90 per hour, with additional monthly incentives available
- Bilingual skills (English and Spanish) compensated with a 10% differential
- Extensive paid training program of up to 3 weeks, with ongoing training opportunities
- Flexible scheduling for top performers and no Sunday shifts
- Comprehensive benefits package, including full medical coverage for employees working 20+ hours/week, free dental and vision, and a 401(k) with dollar-for-dollar match up to 5%
- Opportunities for career advancement from Associate I to Associate IV, with pay increases at each level

What to Expect (Job Responsibilities):
- Answer inbound calls regarding products and services
- Understand and adhere to policies and procedures for daily operations
- Ensure customer satisfaction with a professional demeanor
- Assist customers with less-than-perfect credit while maintaining a strong phone presence
- Participate in team meetings to enhance collaboration and performance

What is Required (Qualifications):
- Bilingual skills in English and Spanish
- Availability for varying shift options, including full-time and part-time schedules
- Strong communication skills and a professional demeanor
- Commitment to customer satisfaction and accountability
- Ability to work on-site in Sioux Falls or remotely within 50 miles of a PREMIER location

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with financial services or banking products
- Strong problem-solving skills and the ability to handle challenging customer interactions
- Proven track record of achieving high customer satisfaction scores
- Flexibility to work non-traditional hours for additional pay

#FinancialServices #CustomerService #BilingualSkills #CareerGrowth #CompetitiveBenefits #TrainingProvided

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."