Patient Service Representative I - Remote- Local Massachusetts Residents Only

Lensa; Watertown (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare leader is seeking a Patient Service Representative to join their team in Watertown, MA. This entry-level role focuses on delivering exceptional customer service in a remote setting after training. Candidates will manage patient inquiries, appointments, and care coordination while working within a collaborative team. With a commitment to high-quality, patient-centered care, this position offers a unique opportunity to grow in the healthcare field and make a positive impact on patients' lives. Join a forward-thinking organization that values your contributions and supports your professional development.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Paid professional development

Comprehensive health and welfare benefits

Qualifications

• Minimum one year experience in a clinical or customer service setting.
• Experience with EMR systems and high-volume call centers preferred.

Responsibilities

• Receive incoming calls and assist patients with appointments.
• Provide excellent customer service to strengthen patient relationships.

Skills

Customer Service Skills

Communication Skills

Time Management

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Electronic Medical Records (EMR)

Word Processing Software

Spreadsheet Programs

Job description

Patient Service Representative I - Remote- Local Massachusetts Residents Only

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Atrius Health, is seeking professionals. Apply via Lensa today!

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists, and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost-effective care to every patient we serve. By establishing a solid foundation of shared decision-making, understanding, and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

This position is looking for skilled call center candidates at our site in Watertown, MA. Applicants must live in Massachusetts, have EPIC/registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

Under direct supervision, receives incoming calls and inquiries and assists patients in managing appointments and care. Facilitates the work of an interdisciplinary care delivery model, playing an integral role in patient support. Provides excellent customer service and problem-solving skills to strengthen patient/clinician relationships. Must have clear verbal and written communication skills to improve patient access and understanding.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
• A bachelor’s or other non-clinical degree with an interest in healthcare is preferred.

Experience

• Minimum of one year in a clinical or customer service setting preferred.
• Computer experience required, including word processing and spreadsheet programs.
• Electronic medical record (EMR) experience and/or aptitude to learn EMR systems based on prior technology experience required.
• High-volume call center experience is preferred.

Skills

• Professional and appropriate communication skills.
• Strong interpersonal, customer service, time management, and organizational skills.
• Knowledge of patient-related documents is a plus.
• Pediatric experience is preferred.

Atrius Health is committed to non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, gender identity/expression, or other diversity dimensions.

Benefits Include:

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Comprehensive health and welfare benefits

Job Details:

• Practice Support Staff
• Pediatrics
• Location: Watertown, MA
• Requisition ID: 125278

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• IT Services and IT Consulting

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