Patient Service Representative II- OBGYN- Remote- Local Massachusetts Residents Only

Lensa; Beverly (MA); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative healthcare leader is seeking a skilled Patient Service Representative II to join their remote team. This role involves managing patient inquiries, assisting with appointments, and providing exceptional customer service. With a focus on coordinated care, you will play a vital role in enhancing patient experiences. The position offers opportunities for growth within the call center field, and you will benefit from comprehensive health and welfare benefits, generous paid time off, and a robust retirement contribution plan. Join a forward-thinking company dedicated to transforming care and improving lives.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Paid professional development

Comprehensive health and welfare benefits

Qualifications

• 3+ years in a clinical or customer service setting preferred.
• Strong technical proficiency in Microsoft Office and Epic.

Responsibilities

• Handle incoming patient inquiries and assist with appointments.
• Provide exceptional customer service and support to patients.

Skills

EPIC/registration system experience

Customer service skills

Problem-solving skills

Communication skills

Organizational skills

Education

High School diploma or equivalency

Tools

Microsoft Office

Electronic medical records systems (Epic)

Scheduling software

Job description

Patient Service Representative II- OBGYN- Remote- Local Massachusetts Residents Only

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Atrius Health, is seeking professionals. Apply via Lensa today!

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost-effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding, and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

This position is looking for skilled call center candidates at our site in Beverly, MA. Applicants must live in Massachusetts, have EPIC/registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

Under direct supervision, plays an expanded and advanced role in creating superior access for patients. Duties include handling incoming patient inquiries and assisting patients in managing appointments and care. The Patient Service Representative plays an integral role in supporting our patients through a variety of support duties that facilitate an interdisciplinary, coordinated care delivery model. As a level II representative, utilizes advanced skills to perform all duties of Level I and serves as a resource and mentor for lower-level representatives. Handles more complex issues arising through incoming calls. Provides exceptional customer service and strong problem-solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improved patient access.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency (GED, HiSET, TASC) from an accredited institution or governmental unit required.

EXPERIENCE

• A minimum of three years in a clinical or customer service setting preferred.
• Strong technical proficiency in Microsoft Office, scheduling software, and electronic medical records systems (Epic or equivalent).
• Strong problem-solving and complex patient management skills preferred. Specific OBGYN experience and Medical Assistant experience are a plus.

SKILLS

• Professional and appropriate communication skills.
• Strong interpersonal, customer service, time management, and organizational skills.
• Working knowledge of patient-related documents preferred.

Atrius Health is committed to non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, gender identity/expression, or other diversity dimensions.

Benefits Include:

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Comprehensive health and welfare benefits

Job: Practice Support Staff

Organization: OBGYN

Title: Patient Service Representative II- OBGYN- Remote- Local Massachusetts Residents Only

Location: Beverly MA

Requisition ID: 125330

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• IT Services and IT Consulting

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