Patient Service Representative II- OBGYN- Remote- Local Massachusetts Residents Only

Atrius Health; Beverly (MA); Remote; USD 40,000 - 65,000; Full time

Job summary

An innovative healthcare leader seeks a skilled Patient Service Representative II to join their remote team. This exciting role focuses on enhancing patient access and providing exceptional customer service. With a foundation of training and support, candidates will engage with patients, manage appointments, and resolve complex inquiries. The position offers an opportunity for growth within a collaborative environment, emphasizing the importance of communication and problem-solving skills. Ideal for those looking to make a positive impact in healthcare while enjoying the flexibility of remote work.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Paid professional development

Generous health and welfare benefit package

Qualifications

• 3+ years in clinical or customer service setting preferred.
• Strong technical proficiency in electronic medical records.

Responsibilities

• Handle incoming patient inquiries and manage appointments.
• Provide extraordinary customer service and problem-solving support.

Skills

Customer Service

Problem Solving

Communication Skills

Time Management

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Medical Records (Epic)

Scheduling Software

Job description

Patient Service Representative II- OBGYN- Remote- Local Massachusetts Residents Only

- (125330)

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

This position is looking for skilled call center candidates at our site in Beverly, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

Under direct supervision, plays an expanded and advanced level role in the creation of superior access for patients. Duties include but are not limited to handling incoming patient inquires and assisting patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, the Patient Service Representative plays an integral role in the support of our patients. As a level II representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives. Handles the more complex issues arising through incoming calls. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required

EXPERIENCE

• A minimum of three years in a clinical or customer service setting preferred.
• Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent).
• Strong problem solving and complex patient management skills preferred.
  • Specific OBGYN experience preferred, Medical Assistant experience is a plus.

SKILLS

• Able to communicate in a professional and appropriate manner.
• Strong interpersonal, customer service, time management, and organizational skills required.
• Working knowledge of patient related documents preferred.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:

• Up to 8% company retirement contribution,

• Generous Paid Time Off

• 10 paid holidays,

• Paid professional development,

• Generous health and welfare benefit package.

Organization OBGYN

Primary Location Beverly MA

Schedule Monday- Friday 8:30am-5pm

Job Practice Support Staff

Job Level Entry Level

Job Type Regular Full Time - 40 Hrs (Full Time Benefit Eligible)