Patient Service Representative - Pain Management

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Bentonville (AR); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to greet and assist patients and visitors with compassion, coordinate front desk workflows, and support a patient-centered experience. The role requires strong communication, basic computer skills, confidentiality, and the ability to work under pressure in a busy medical office; one year of relevant experience preferred.

The position is on-site at Mercy with opportunities to grow within the patient services team.

Qualifications

• High school diploma or equivalent required.
• One year of applicable medical office experience preferred.
• Excellent communication and customer service skills.
• Ability to maintain patient confidentiality.
• Proficient with basic computer data entry.

Responsibilities

• Greet and assist patients and visitors with compassion and professionalism.
• Coordinate front office workflows to ensure efficient operations.

Skills

Communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front Desk Training

Education

High school diploma or equivalent

Job description

Position Details

The Patient Service Representative (PSR) plays a vital role in delivering a positive patient experience by greeting and assisting patients and visitors with compassion and professionalism. The PSR coordinates front office workflows to ensure efficient, accurate, and patient-centered service.

Job Description

Find your calling at Mercy!

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support including RN to BSN Assistance, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.