Patient Service Representative - Pain Management

Southeast Hospital; Bentonville (AR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance including RN to BSN

Matched retirement plans

Job summary

Mercy in Bentonville, AR is seeking a Patient Service Representative to greet and assist patients and visitors with compassion and professionalism, and to coordinate front office workflows for efficient service.

The role requires a high school diploma and at least one year of medical office experience; strong communication, data entry, and customer service skills are essential, along with confidentiality and composure under pressure. This is a full-time, on-site position with Mercy benefits.

Qualifications

• Education: High school diploma or equivalent.
• One year of applicable medical office experience preferred.
• Strong communication and customer service skills required.

Responsibilities

• Greet and assist patients and visitors with professionalism.
• Coordinate front office workflows to ensure efficient service.
• Enter patient information accurately and assist with scheduling.
• Maintain patient privacy and confidentiality.

Skills

Communication

Data entry

Customer service

Confidentiality

Attention to detail

Adaptability

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Word processing

Job description

Position Details

The Patient Service Representative (PSR) plays a vital role in delivering a positive patient experience by greeting and assisting patients and visitors with compassion and professionalism. The PSR coordinates front office workflows to ensure efficient, accurate, and patient-centered service.

Job Details

• Bentonville, Arkansas
• Clinical Support
• Administrative/Clerical/Registration
• Regular
• Full-time
• Mercy Clinics of Northwest Arkansas
• JR270120

Job Description

Find your calling at Mercy!

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support including RN to BSN Assistance, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.