Patient Service Representative - Pain Management

mercy; Rogers (AR); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Tuition assistance

Job summary

Mercy seeks a Patient Service Representative to warmly greet patients, manage check-in, and coordinate front-office workflows to ensure efficient, patient-centered service.

The role requires strong communication, basic computer skills, and accuracy in data entry, with a commitment to privacy. On-site training will be provided, and there are growth opportunities within the team.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and patient-facing interaction.
• Accuracy and attention to detail when entering patient information and scheduling.
• Ability to maintain patient confidentiality and follow privacy policies.

Responsibilities

• Greet patients and visitors with compassion and professionalism.
• Coordinate front office workflows to ensure efficient, accurate service.
• Assist with scheduling and documentation processes.
• Maintain confidentiality and privacy of patient information.
• Handle inquiries and respond to concerns with tact and diplomacy.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Discretion/privacy

Adaptability

Front desk procedures

Education

High school diploma

Tools

Word processing (MS Word)

Job description

Find your calling at Mercy!

Position Details:

The Patient Service Representative (PSR) plays a vital role in delivering a positive patient experience by greeting and assisting patients and visitors with compassion and professionalism. The PSR coordinates front office workflows to ensure efficient, accurate, and patient-centered service.

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support including RN to BSN Assistance, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.