Patient Service Representative - Float - PRN

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Fort Smith (AR); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will ensure a positive patient experience by managing front desk operations and workflows with a courteous and professional approach.

Requirements include a high school diploma and strong communication, data-entry, and customer service skills. Training in Clinic Core Front Desk will be provided post-hire, with duties performed on-site in Fort Smith, AR.

Qualifications

• Strong verbal and written communication skills essential for interacting with patients and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills; empathetic, patient-focused, and able to handle inquiries with tact and diplomacy.
• Accuracy and attention to detail in entering patient information, scheduling, and documentation.
• Ability to maintain confidentiality and adhere to privacy policies.
• Adaptable and able to work under pressure with professionalism.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Support scheduling, documentation, and patient flow throughout the clinic.

Skills

Verbal communication

Written communication

Data entry

Customer service

Confidentiality

Professionalism under pressure

Front Desk Training

Education

High school diploma

Tools

MS Word

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Job Description

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Education

High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Experience

One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.