Patient Service Representative-Primary Care Clinic

mercy; Washington; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy in Washington state is seeking a Patient Service Representative to be the welcoming face for patients and visitors, ensuring a smooth and positive experience at the front desk. You will manage front desk duties and help coordinate patient flow throughout the clinic.

You will handle scheduling, enter patient data accurately, and protect privacy while maintaining professionalism even during busy shifts.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with basic computer skills and data entry.
• Excellent customer service and professional demeanor.
• Ability to maintain confidentiality and privacy.
• Adaptable and able to stay calm under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and patient flow.
• Serve as the first point of contact for patients and visitors.
• Enter patient information accurately and schedule appointments.
• Process documentation with care and confidentiality.
• Assist with inquiries and coordinate with healthcare staff.

Skills

Excellent communication

Data entry and word processing

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

• Education : High school diploma or equivalent.
• Skills, Knowledge and Abilities:
  • Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
  • Proficiency in basic computer skills, including data entry and word processing.
  • Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
  • Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
  • Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
  • Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
  • Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.