Patient Service Representative (OBGYN) - Mercy Clinic Siloam Springs

StartupNWA; Siloam Springs (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Siloam Springs is hiring a Patient Service Representative who acts as the first touchpoint for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and appointment workflows.

The role also involves communicating patient financial responsibility, guiding payment options, collecting payments, and accurately documenting conversations and outcomes to support the billing cycle.

Qualifications

• High school diploma or equivalent required.
• Experience in Patient Services roles preferred.

Responsibilities

• Serve as the primary point of contact for patients and visitors.
• Manage front-desk operations and patient flow.
• Explain payment options and collect payments when applicable.

Skills

Patient Services

Advanced Patient Services

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Location: Mercy Clinic Siloam Springs

Shift: Full-time

Hours: Mon - Fri (7:00am - 5:00pm)

Minimum Qualifications:

• Education: High school diploma or equivalent.

Preferred Qualification:

• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform dutes.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.