Patient Service Representative (Non-Exempt)

StartupNWA; Siloam Springs (AR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy offers a Patient Service Rep role at the Siloam Springs OB/GYN Clinic. You will be the welcoming front line, handling patient check-ins, scheduling, and data entry while adhering to privacy policies.

Strong communication and compassionate service are essential as you support patients and clinical staff. Ideal candidates bring solid customer service experience, the ability to work under pressure, and comfort discussing financial responsibilities with patients.

Qualifications

• High school diploma or equivalent required.
• One year of applicable medical office experience preferred.
• Strong verbal and written communication and customer service skills.
• Ability to enter data accurately and maintain patient confidentiality.

Responsibilities

• Interact with patients and healthcare staff in a clinical setting.
• Schedule appointments, enter patient information, and process documentation.
• Discuss patient financial responsibility and available options with professionalism.
• Maintain confidentiality and comply with privacy policies.
• Handle inquiries with empathy and tact while ensuring a positive patient experience.

Skills

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Front desk training

Patient financial discussion

Empathy in patient interactions

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Position Details:

Patient Service Rep

Full Time

Mercy - Siloam Springs OB/GYN Clinic

Minimum Qualifications

Education:

• High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience:

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.