Patient Service Representative - Mercy Clinic Bella Vista

Mercy; Arkansas; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition assistance

Retirement plans (matched)

Job summary

Mercy Clinic Bella Vista is hiring a Patient Service Representative to be the primary contact for patients and visitors, ensuring a positive, seamless experience at the front desk. The role supports financial conversations by explaining patient responsibilities and collecting payments, while documenting outcomes accurately.

This full-time position follows a Monday–Friday 8:00am–5:00pm schedule, with the potential to grow within Mercy's compassionate team focused on innovation, technology, and

Qualifications

• High school diploma or equivalent required.
• Preferred: proficiency in Patient Services Representative competencies.
• Ability to push, pull, and lift up to 50 lbs and stand/walk during shifts.

Responsibilities

• Manage front-desk operations and workflows to provide a positive patient experience.
• Explain patient financial responsibilities and collect payments; discuss payment options and assistance resources.
• Document financial conversations and outcomes accurately.

Skills

Front desk operations

Patient interactions

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Location: Mercy Clinic Bella Vista

Shift: Full-time

Hours: Mon - Fri (8:00am - 5:00pm)

Minimum Qualifications:

• Education: High school diploma or equivalent.

Preferred Qualification:

• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.