Patient Service Representative (OBGYN) - Mercy Clinic Siloam Springs

mercy; Siloam Springs (AR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Matched retirement plans

Job summary

Mercy Clinic Siloam Springs is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a smooth, positive experience. The role supports front-desk operations and manages financial conversations related to patient encounters.

The position is full-time, located in Siloam Springs, AR, with daytime hours from Monday to Friday. A high school diploma or equivalent is required, and Mercy offers competitive benefits to eligible team members.

Qualifications

• Experience enabling a positive patient experience at a front desk.
• Ability to explain patient financial responsibilities clearly.
• Comfort with documenting financial conversations and outcomes.

Responsibilities

• Serve as primary contact for patients and visitors, managing front-desk workflows.
• Communicate applicable patient financial responsibility and options.
• Request and collect payments and document financial interactions.

Skills

Front desk operations

Patient interaction

Financial conversations

Payment collection

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Location: Mercy Clinic Siloam Springs
Shift: Full-time
Hours: Mon - Fri (7:00am - 5:00pm)

Minimum Qualifications:

• Education: High school diploma or equivalent.

Preferred Qualification:

• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform dutes.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.