Patient Service Representative (Non-Exempt)

Mercy; Rogers (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy in Rogers, AR is seeking a Patient Service Representative to greet patients, manage front-desk tasks, and support financial conversations during patient encounters. The role emphasizes a patient-centered approach and accurate documentation across scheduling and payments.

As the primary contact, you will ensure a positive experience, comply with privacy policies, and contribute to smooth clinic operations within a Mercy facility.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication is essential.
• Proficiency in basic computer skills, including data entry.
• Excellent customer service; empathetic and professional demeanor.
• Accurate data entry, scheduling, and documentation.
• Maintain confidentiality and follow privacy policies.

Responsibilities

• Manage front-desk operations to ensure a seamless patient experience.
• Communicate patient financial responsibility and collect payments as needed.
• Explain payment options and assistance; document financial conversations clearly.
• Support clinic workflows and assist staff to maintain efficient operations.

Skills

Customer service

Communication

Data entry

Attention to detail

Confidentiality

Adaptability

Professionalism

Education

High school diploma or equivalent

Job description

Patient Service Representative

Full Time

Mercy - Siloam Springs Therapy/Rehab

Position Details:

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.