Patient Service Representative- New Albany Pediatrics

Central Ohio Primary Care; New Albany (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Central Ohio Primary Care in New Albany, OH is seeking a friendly Patient Access professional to provide outstanding customer service from check-in to check-out. This full-time role includes data entry, insurance verification, and coordinating with clinical staff to meet patient needs.

Responsibilities include collecting copays, scheduling follow-ups, answering calls and emails, handling routine clerical tasks, and maintaining HIPAA confidentiality.

Qualifications

• High School diploma or GED required.
• Preferred: 1 year of administrative experience in a healthcare setting.
• Excellent interpersonal and verbal communication skills.
• Strong organizational and written communication skills.
• Ability to maintain patient confidentiality per HIPAA.
• Proficient in computer skills and familiarity with EHR systems.

Responsibilities

• Greet patients and complete check-in procedures; register patients and verify insurance details.
• Collect copays, deductibles, and/or outstanding balances.
• Check out patients and schedule follow-up appointments; communicate needed items at checkout.
• Answer phone calls and emails from patients; direct or escalate inquiries as needed.
• Provide appointment reminders and scheduling support to patients.
• Perform clerical tasks: mail, filing, scanning, scheduling, data entry, and general office support.
• Maintain HIPAA confidentiality and protect patient data.

Skills

Interpersonal skills

Verbal communication

Organizational skills

HIPAA knowledge

EHR systems

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Electronic Health Record (EHR) systems

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday - 7:45am - 5pm
• New Albany, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)