Patient Service Representative- New Albany Pediatrics

Central Ohio Primary Care Physicians,Inc; New Albany (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians,Inc. is seeking a Patient Service Representative for New Albany Pediatrics in New Albany, OH. The role focuses on delivering a positive patient experience at every visit, including in-person, telehealth, and phone interactions.

Primary duties include registration, insurance verification, copay collection, and scheduling follow-ups. The position is full-time and on-site, with standard weekday hours in New Albany, OH.

Qualifications

• High School diploma or GED required.
• Preferred: 1 year of administrative experience in a healthcare setting.

Responsibilities

• Greet patients and handle registration with data entry and insurance verification.
• Collect copays, deductibles and outstanding balances.
• Schedule follow-up appointments and communicate at checkout.
• Answer calls and emails, coordinate with clinic staff to meet patient needs.
• Maintain patient confidentiality per HIPAA guidelines.

Job description

Patient Service Representative- New Albany Pediatrics

Job Category: Clerical

Requisition Number: PATIE005252

• Posted : September 17, 2026
• Full-Time
• On-site

Locations

Showing 1 location

New Albany, OH, USA

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday -7:45am - 5pm
• New Albany, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
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