Administrative Assistant 3

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

The Department of Neurology at UCLA Health is seeking an experienced Administrative Assistant III to join a collaborative team. You will provide comprehensive administrative support to physicians and clinical staff, manage patient communications, coordinate appointments, and maintain electronic medical records to support high-quality patient care.

In this fast-paced healthcare setting, you will track authorizations, prepare medical and insurance documentation, facilitate provider correspondence,

Qualifications

• Ability to set priorities reflecting relative importance of responsibilities.
• Ability to build productive working relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to integrate competing demands into a productive work environment.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact diplomatically with patients in varying health conditions.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Provide comprehensive administrative support to physicians and clinical staff, managing patient communications and coordinating appointments.
• Maintain electronic medical records and prepare medical and insurance-related documentation.
• Track authorizations and facilitate provider correspondence.
• Ensure timely follow-up on patient inquiries and deliver exceptional customer service.

Skills

Prioritization

Relationship-building

Verbal communication

Diplomacy

Coverage capacity

Job description

Description

The Department of Neurology is seeking an experienced Administrative Assistant III to join our collaborative and patient-focused team. In this key role, you will provide comprehensive administrative support to physicians and clinical staff by managing patient communications, coordinating appointments, maintaining electronic medical records, preparing medical and insurance-related documentation, tracking authorizations, facilitating provider correspondence, and ensuring timely follow-up on patient inquiries. The ideal candidate is highly organized, proactive, detail-oriented, and thrives in a fast-paced healthcare environment while delivering exceptional customer service and helping support the department's commitment to outstanding patient care and operational excellence.

Hourly range: $31.88-$45.66

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities


• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.


• Ability to creatively integrate competing demands into a productive working environment.


• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.


• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health


• Ability to provide coverage for Community Clinics as assigned.

Preferred

• Knowledge of specific specialty practice and workflows


• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.


• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

* Familiarity and knowledge of authorization process & managed care programs