Patient Service Representative - Marshfield - Days - FT

mercy; Town of Springfield (WI); On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Clinic Springfield - Family Medicine Marshfield is seeking a Patient Service Representative to greet patients, schedule appointments and perform clerical duties. You will enter patient data, handle calls, assist with insurance questions, and support staff with data entry and billing functions.

Training through Clinic Core Front Desk is required for new hires. Qualifications include a high school diploma and about one year of medical office experience.

Qualifications

• High school diploma or equivalent required.
• One year of applicable medical office experience preferred.
• New hire must attend Clinic Core Front Desk Training.

Responsibilities

• Greet patients and visitors and direct them as needed.
• Schedule appointments and manage patient flow.
• Enter new and established patient information into the computer.
• Answer incoming calls and handle messages.
• Assist with insurance questions and paperwork.
• Support clinic staff with clerical duties and data entry.
• Assist in establishing payment plans and collect payments.
• Coordinate referrals and patient communications.

Skills

Data entry

Scheduling

Customer service

Medical office experience

Telephone etiquette

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Position Details:

Mercy Clinic Springfield - Family Medicine Marshfield

Full-Time: Monday - Friday

Days

Overview:

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enter new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications:

Patient Service Representative

Education: High school diploma or equivalent.

Experience Preferred: One year of applicable medical office experience.

New hire must attend Clinic Core Front Desk Training through Clinical Education.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.