Patient Services Rep I - FT, Days

Mercy; Broadway (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital Southeast is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive experience by managing front desk operations and workflows.

The role requires a high school diploma, strong communication, and basic computer skills, with emphasis on patient confidentiality and professional service. Full-time hours are 40 per week, with day shifts, at Mercy Hospital Southeast in Cape Girardeau, MO.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills necessary for patient and staff interactions.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills for courteous, professional patient interactions.
• Ability to maintain confidentiality and follow privacy policies.

Responsibilities

• Acts as the first point of contact for patients and visitors.
• Manages front desk operations and workflows to ensure a positive patient experience.
• Gathers and processes patient information and documents; supports scheduling and intake tasks.
• Attends Clinic Core Front Desk Training post-hire and adheres to privacy and confidentiality policies.

Skills

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Location

Mercy Hospital Southeast

1723 Broadway

Cape Girardeau, MO 63701

Department

CV & Thoracic Surgery Clinic

Hours/Schedule

Full-Time (40-hrs per week) - Days (8-4:40PM Mon-Fri)

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.