Patient Service Representative - Marshfield - Days - FT

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Marshfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Tuition support

Retirement match

Job summary

Mercy Clinic Springfield - Family Medicine Marshfield is seeking a Patient Service Representative to greet and direct patients, schedule visits, and handle clerical duties for physicians and clinic staff.

The role involves collecting patient information, processing insurance details, answering calls, and maintaining accurate schedules. Training will cover front desk operations and office procedures within Mercy’s care environment.

Qualifications

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.

Responsibilities

• The Patient Service Representative greets, instructs, directs and schedules patients and visitors.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
• Enter new and established patient information into the computer.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Performs patient care activities within the scope of data entry/processing and patient account functions.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Skills

Patient Service

Education

High school diploma or equivalent

Job description

Job Description

Find your calling at Mercy! Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Position Details

Mercy Clinic Springfield - Family Medicine Marshfield

Full-Time: Monday - Friday

Overview

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enter new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications

Patient Service Representative

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.

New hire must attend Clinic Core Front Desk Training through Clinical Education.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Service, Entry Level, Admin