Patient Service Representative Lead - 141870

UC San Diego Health; San Diego (CA); On-site; USD 70,000 - 93,000; Full time

Job summary

UC San Diego Health is seeking a Patient Service Representative Lead to supervise and train front-end duties across reception, call center, referrals, and authorizations. You will coach staff, manage templates and purchases, and partner with the Clinic Manager on improvement initiatives.

The role requires a strong healthcare background, front-office leadership experience, and the ability to flex hours and location as needed for business needs.

Qualifications

• Minimum four years in a healthcare setting with knowledge of administrative practices and EPIC for scheduling, records, and billing.
• Experience managing front-office administration in ambulatory settings.
• Prior experience as an administrative lead supervising junior staff.
• Experience with time-keeping and scheduling staff.

Responsibilities

• Oversee and train front-end duties including reception, call center, referrals, and authorizations.
• Provide leadership and coaching to junior staff and coordinate templates, office purchases, and process improvements.
• Act as a department resource and drive improvement efforts with the Clinic Manager.

Skills

Leadership

Staff scheduling

Front desk operations

Communication

Tools

EPIC EHR

Job description

DESCRIPTION

Under the supervision of the Practice Manager, the Patient Service Representative Lead primarily oversees and provides leadership and training for all front-end duties such as reception, call center, referral and authorizations and other advanced administrative duties such as templates, office purchases, coaching, etc. The Patient Service Representative Lead has oversight over junior counterparts. The Patient Service Representative Lead serves as a resource for the entire department. With the guidance of the Clinic Manager, the Patient Service Representative Lead initiates and participates in improvement efforts which directly impact the practice. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Minimum of four (4) years related experience in a healthcare setting, with extensive knowledge of administrative practices including using electronic health record (EHR) systems (EPIC) for scheduling, patient records, and billing.

• Possess the skills, and extensive knowledge of practices in an Ambulatory setting.

• Previous experience as an administrative lead, effectively overseeing and managing front office administration.

• Experience with time-keeping and managing staff schedules.

PREFERRED QUALIFICATIONS

• Primary Care experience.

• Experience developing standard work, including process standardization, quality improvement, training, and collaboration.

• Experience in Artera or similar patient communication tools.

SPECIAL CONDITIONS

• Employment is subject to a criminal background check and pre-employment physical.

• Able to flex work hours and locations, including overtime, weekends, and holidays if required for business needs.

Pay Transparency Act

Annual Full Pay Range: $70,157 - $92,624 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $33.60 - $44.36

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).