Patient Service Representative Lead - 141870

UC San Diego; San Diego (CA); Hybrid; USD 70,000 - 93,000; Full time

Job summary

UC San Diego is seeking a Patient Service Representative Lead who will supervise and train front-end staff, including reception, call center, referrals, and authorizations. This role supports administrative excellence and process improvement across the department.

The Lead oversees junior colleagues, coordinates scheduling and time-keeping, and collaborates with the Clinic Manager on improvements and standard work. Flexibility for hours and locations may be required.

Qualifications

• Minimum four (4) years related experience in a healthcare setting with extensive knowledge of administrative practices including using electronic health record (EHR) systems (EPIC) for scheduling, patient records, and billing.
• Experience as an administrative lead overseeing and managing front office administration.

Responsibilities

• Oversee and train front-end duties such as reception, call center, referrals, and authorizations.
• Provide leadership and coaching to junior staff and serve as a department resource.
• Participate in improvement efforts guided by the Clinic Manager.
• Perform other related duties as assigned.

Skills

Administrative leadership

EPIC scheduling

Front-office management

Staff scheduling

Tools

EPIC EHR

Artera or similar tools

Job description

DESCRIPTION

Under the supervision of the Practice Manager, the Patient Service Representative Lead primarily oversees and provides leadership and training for all front-end duties such as reception, call center, referral and authorizations and other advanced administrative duties such as templates, office purchases, coaching, etc. The Patient Service Representative Lead has oversight over junior counterparts. The Patient Service Representative Lead serves as a resource for the entire department. With the guidance of the Clinic Manager, the Patient Service Representative Lead initiates and participates in improvement efforts which directly impact the practice. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Minimum of four (4) years related experience in a healthcare setting, with extensive knowledge of administrative practices including using electronic health record (EHR) systems (EPIC) for scheduling, patient records, and billing.
• Possess the skills, and extensive knowledge of practices in an Ambulatory setting.
• Previous experience as an administrative lead, effectively overseeing and managing front office administration.
• Experience with time-keeping and managing staff schedules.

PREFERRED QUALIFICATIONS

• Primary Care experience.
• Experience developing standard work, including process standardization, quality improvement, training, and collaboration.
• Experience in Artera or similar patient communication tools.

SPECIAL CONDITIONS

• Employment is subject to a criminal background check and pre-employment physical.
• Able to flex work hours and locations, including overtime, weekends, and holidays if required for business needs.

Pay Transparency Act

Annual Full Pay Range: $70,157 - $92,624 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $33.60 - $44.36

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).