PSR/MA - OB/GYN - North Meridian

Mercy; Oklahoma City (OK); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Résumé du poste

Mercy is hiring a Patient Service Representative to be the friendly first contact for patients and visitors, managing front-desk operations and workflows to support a smooth hospital experience.

You will explain patient financial responsibilities, request and collect payments, and document conversations and outcomes, all while upholding privacy and professional, compassionate service. This role emphasizes accuracy and patient-centered care.

Qualifications

• High school diploma or equivalent required.
• Excellent communication with patients and staff.
• Ability to handle confidential information.
• Proficient in basic computer skills and data entry.
• One year of applicable medical office experience.

Responsabilités

• Manage front-desk operations and workflows.
• Explain patient financial responsibility and options.
• Request and collect payment from patients.
• Document financial conversations and outcomes.
• Support a positive patient experience.
• Maintain patient confidentiality and privacy.

Connaissances

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Professionalism

Adaptability

Teamwork

Documentation

Formation

High school diploma or equivalent

Description du poste

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Minimum Qualifications

Education:

• High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience:

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.