Patient Service Representative-Primary Care Clinic

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Washington (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy Hospital invites applications for a Patient Service Representative (PSR). The role is the first point of contact for patients and visitors, responsible for front desk operations, scheduling, and ensuring a seamless patient experience.

The PSR must communicate effectively, handle inquiries with empathy, and maintain patient privacy at all times. Strong customer service, clerical skills, and the ability to work under pressure are essential.

Qualifications

• High school diploma or equivalent.
• One year of medical office experience.

Responsibilities

• Greet patients and visitors to ensure a positive first impression.
• Manage front desk operations and workflows to keep the reception area running smoothly.
• Coordinate scheduling, documentation, and patient information to support clinical operations.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Front Desk Training

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Minimum Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Benefits

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.