Patient Services Representative (PRN-Varied Shifts)

Bayou City ER & Hospital; United States; On-site; USD 32,000 - 52,000; Part time

Job summary

Bayou City ER & Hospital is seeking a Patient Services Representative (PRN-Varied Shifts) to support admissions and patient access with professionalism and empathy.

The role requires accurate patient registration, insurance inquiries, and coordination with hospital departments while ensuring EMTALA and HIPAA compliance. You will handle payments, scheduling, and clerical tasks in a fast-paced environment to enhance patient satisfaction.

Qualifications

• Must have high school diploma or equivalent.
• Minimum 2 years of experience as Patient Access Representative in a hospital, ER, or clinic.
• Experience with medical registration, admitting, and scheduling in ER or hospital setting preferred.

Responsibilities

• Front Desk Operations: greet patients; perform registration and transactions; maintain logs and EMR documentation; answer questions about insurance and billing; perform clerical duties; collect patient feedback.
• Financial Responsibilities: collect payments; enter payments; maintain ledgers and daily cash reconciliation.
• Facility Cleanliness: help maintain cleanliness of the facility.
• Communication Skills: interact professionally with patients, families, physicians, and staff.
• Professional Development: attend monthly staff meetings and participate in improvement activities.
• Other Duties: perform registration-related tasks and assist management with projects.

Skills

Customer service

EMR navigation

Phone handling

Registration and scheduling

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Patient Services Representative (PRN-Varied Shifts)

The Patient Access Representative (PAR) plays a crucial role in the hospital’s operational efficiency by ensuring a smooth admission, discharge, and transfer process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the facility, ensuring patients receive the care they need while upholding the standards of the healthcare facility. This position must also comply with all departmental, hospital, governmental, and other healthcare licensing agency regulations related to the Emergency Medical Treatment and Labor Act (EMTALA) and the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications required

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER or hospital setting is preferred

Essential Job Functions and Responsibilities

1. Front Desk Operations

• Greet all patients, guests, vendors in a professional, friendly, and courteous manner. Demonstrate and maintain knowledge of conducting business with customer service principles according to company standards, determining necessary services, and directing patients accordingly.
• Conduct accurate and complex patient registration and transactions as appropriate and in compliance with company protocols, facilitating efficient patient access with all hospital departments and billing.
• Maintain logs of patient information, maintain patient records by creating new files, scanning appropriate documentation to the EMR, filing, and discarding in accordance with federal and state regulations.
• Serves as first line resource for patient questions regarding insurance benefits and billing.
• Perform clerical duties such as faxing, copying, scanning; Answering, screening, and directing incoming phone calls, and maintaining office supplies.
• Conduct patient exit interviews to gather feedback, assist with obtaining patient satisfaction reviews, and proactively address and mitigate concerns prior to discharge to improve overall patient experience and retention.

2. Financial Responsibilities

• Accurately collect applicable payments—based on insurance benefits and hospital self-pay rates—using cash, checks, or credit cards at the time of service and/or toward outstanding account balances.
• Enter patient payments into the computer software and provide receipts. Maintain an accurate financial ledger, balance and maintain cash drawer, and perform daily reconciliation of patient accounts.

3. Facility Cleanliness

• Assist in maintaining the overall cleanliness of the facility.

4. Communication Skills

• Interact courteously with patients, families, physicians, and team members, upholding the company’s core values.

5. Professional Development

• Attend monthly staff meetings and engage in performance improvement activities.

6. Other Duties

• Perform any job related to the registration and patient access process.
• Assist management with additional tasks or projects as assigned.

Nonessential Job functions

• Support patient care areas by ensuring appropriate supplies are stocked.
• Assist with patient restraint procedures and documentation as needed.
• Remain flexible with staffing patterns, and staffing conflicts that may include participating in temporary assignments.

Job Competencies

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

Physical Requirements

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces

Work Environment

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious material.
• Adhere to and demonstrate knowledge of policies, procedures, and regulations pertaining to infection control, hazardous materials, fire safety, emergency preparedness, and safety.

Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.

Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.