Patient Service Representative- SameDay Center - East

Central Ohio Primary Care; Reynoldsburg (OH); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Central Ohio Primary Care in Reynoldsburg, OH, is seeking a front desk/administrative clerk to deliver a positive patient experience from check-in to dismissal. Responsibilities include greeting patients, data entry, insurance verification, collecting copays, processing calls and emails, and supporting office operations while ensuring HIPAA compliance.

On-site role with Monday-Friday 8:00am-4:30pm. Experience in healthcare setting preferred; HS diploma required; strong communication and

Formación

• 1 year of administrative experience in a healthcare setting preferred
• High School diploma or GED required
• Excellent interpersonal and verbal communication skills; strong organizational and written communication abilities

Responsabilidades

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met; collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures; responsible for registration, including data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and emails from patients and COPC departments; direct or elevate inquiries; contact patients for appointment reminders or scheduling.
• Complete clerical tasks including mail distribution, filing, scanning, scheduling, data input, and general support to all office personnel.
• Ensure confidentiality of patient data and HIPAA compliance.

Conocimientos

Interpersonal skills

Organizational skills

Written communication

HIPAA knowledge

Teamwork

Computer skills

Educación

High School diploma or GED

Herramientas

EHR systems

Descripción del empleo

Posting Details

• Posted on November 11, 2026

Locations

Showing 1 location

Reynoldsburg, OH, USA

• On-site
• Clerical
• Full-time
• Requisition #: PATIE005389

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday - 8:00am-4:30pm
• Reynoldsburg, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.