Patient Service Representative - Endocrinology

Mercy; Fort Smith (AR); On-site; USD 29,000 - 36,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to greet patients and visitors, and to ensure a positive, seamless experience at the front desk. The role emphasizes accurate data entry, scheduling, privacy compliance, and professional communication with patients and staff.

Ideal candidates have a high school diploma or equivalent, strong customer service skills, and the ability to work under pressure. Training will be provided to support front desk operations and Mercy's patient-first approach.

Qualifications

• Education: High school diploma or equivalent.
• Strong communication and customer service abilities.
• Ability to handle patient information confidentially.
• Accurate data entry and scheduling.
• Ability to work under pressure and adapt quickly.
• Completion of Front Desk Training after hire.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and patient workflows.
• Ensure a positive and seamless patient experience.
• Support scheduling and documentation processes.

Skills

Verbal & written communication

Customer service

Attention to detail

Confidentiality & privacy

Under pressure adaptability

Front desk training completion

Teamwork & collaboration

Education

High school diploma or equivalent

Medical office experience (1 year)

Tools

Data entry

Word processing

Basic computer skills

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.