Patient Service Representative - Endocrinology

Mercy; Fort Smith (AR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Retirement plan matching

Paid time off

Job summary

Mercy is seeking a Front Desk Specialist in Fort Smith, AR to greet patients, schedule appointments, and support clinicians. The role emphasizes courteous, professional communication with patients and healthcare teams, accurate data entry, and strict privacy of patient information.

Attending and completing Clinic Core Front Desk Training post-hire is required. The position operates in a fast-paced healthcare environment and offers opportunities to grow within Mercy.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication essential.
• Proficiency with basic computer skills and data entry.
• Excellent customer service and professional interaction with patients.
• Ability to maintain confidentiality and handle sensitive information.
• Able to work under pressure and adapt to changing situations.
• Complete Clinic Core Front Desk Training after hire.

Skills

Verbal communication

Written communication

Data entry

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Position Details:

Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you\'ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you\'ll grow with us.