Patient Service Representative- Canyon Medical Center

Central Ohio Primary Care Physicians, Inc.; Reynoldsburg (OH); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Benefits eligible

Zusammenfassung

Central Ohio Primary Care Physicians, Inc. is seeking a patient services representative to ensure a positive patient experience from arrival to departure, including check-in, insurance verification, co-pays collection, and accurate data entry.

You will collaborate with clinical staff to coordinate care, answer phone calls and emails, schedule appointments, and perform general clerical tasks while maintaining HIPAA compliance.

Qualifikationen

• High School diploma or GED required.
• Preferred: 1 year of administrative experience in a healthcare setting.
• Experience with patient onboarding and registration is a plus.

Aufgaben

• Greet patients and complete check-in procedures.
• Register patients and verify insurance.
• Collect copays and outstanding balances.
• Answer calls and emails from patients and departments; direct or escalate as needed.
• Schedule appointments and reminders; communicate with patients.
• Perform clerical tasks: mail, filing, scanning, data entry, and general support.
• Maintain HIPAA confidentiality and privacy standards.

Kenntnisse

Interpersonal skills

Verbal communication

Organizational skills

Written communication

Time management

HIPAA compliance

Teamwork

EHR systems knowledge

Microsoft Office

Ausbildung

High School diploma or GED

Jobbeschreibung

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• - Full Time/Benefits Eligible
• - Monday-Friday - 8:00am-4:30pm
• - Reynoldsburg, OH

Essential Duties and Responsibilities:

Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.

Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.

Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.

Collect copays, deductibles and/or outstanding balances.

Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.

Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.

Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

Preferred: 1 year of administrative experience in a healthcare related setting

Required: High School diploma or GED

Knowledge, Skills & Abilities

Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;

Strong organizational and written communication skills;

Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;

Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;

Ability to work independently and in a team environment; and able to lead by example;

Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)