Patient Service Rep - PRN, Days, Evening, Weekend

Southeast Hospital; Dexter (MO); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital, Dexter, MO is seeking a part-time Patient Service Representative (PSR) to welcome patients and visitors and oversee front desk operations. This PRN role supports the Mercy Hospital Southeast clinic setting in Dexter, with days, evenings, and weekend shifts.

Ideal candidates will have a high school diploma or equivalent, strong communication skills, data-entry ability, and commitment to patient privacy while delivering excellent customer service. Training provided upon hire.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure, handling unexpected situations professionally.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Greet patients and visitors, assist with check-in procedures, and direct to appropriate services.
• Maintain patient information accurately and securely, and schedule appointments as needed.
• Demonstrate discretion in handling confidential information and privacy compliance.

Skills

Communication

Data entry

Customer service

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Location

• Dexter, MO
• Clinical Support
• Administrative/Clerical/Registration
• PRN
• Part-time
• Mercy Hospital Southeast
• JR264227

Location

Mercy Hospital Stoddard

1200 North One Mile Rd

Dexter, MO 63841

Hours/Schedule

PRN (Days, Evening, Weekend)

MOB Clinic

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

• medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Keyword(s): PSR Admitting