Patient Service Representative - PRN

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Cape Girardeau (MO); On-site; USD 19,000 - 25,000; Part time

Job summary

Mercy Southeast in Cape Girardeau, MO is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. This PRN, rotating role manages front desk operations to ensure a positive patient experience and efficient workflows.

The position emphasizes excellent communication, confidentiality, and the ability to handle inquiries with tact while maintaining accuracy in scheduling and documentation.

Qualifications

• High school diploma or equivalent is required.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Working under pressure

Front desk training

Education

High school diploma/equivalent

Tools

Basic computer skills

Word processing

Data entry systems

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Mercy Southeast (Cape Girardeau, MO)

Shift: PRN, Varies/Rotating

Education

• High school diploma or equivalent

Minimum Qualifications

• High school diploma or equivalent

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR, Customer Service, Front Desk