Patient Services Rep I - FT, Days

Southeast Hospital; Cape Girardeau (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Hospital Southeast is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience in a fast-paced clinic setting.

The role requires strong communication, data entry accuracy, and a commitment to confidentiality. Full-time hours are 40 per week, with days and a standard daytime schedule.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to handle inquiries with tact and professionalism.
• Basic computer skills and data entry accuracy.
• Respect for patient privacy and confidentiality.

Responsibilities

• Greet patients and visitors to create a welcoming experience.
• Manage front desk operations and patient workflow.
• Schedule appointments and enter patient information accurately.
• Maintain patient confidentiality and privacy per policy.
• Respond to inquiries and coordinate with clinical staff.

Skills

Communication

Data entry

Word processing

Customer service

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Location

• Cape Girardeau, Missouri
• Clinical Support
• Administrative/Clerical/Registration
• Regular
• Full-time
• Mercy Hospital Southeast
• JR262639

Job Description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Location

Mercy Hospital Southeast

1723 Broadway

Cape Girardeau, MO 63701

Department

CV & Thoracic Surgery Clinic

Hours/Schedule

Full-Time (40-hrs per week) - Days (8-4:40PM Mon-Fri)

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR Patient Service Patient